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Share Your Experience

Working at home

Shropshire SENDIASS Service User Feedback Questionnaire

Thank you for using Shropshire SENDIASS. Your feedback helps us improve our service and ensure we meet the needs of children, young people, and their families. This questionnaire should take around 5 minutes to complete. All responses are confidential, and you can choose not to answer any question.

About Your Experience with SENDIASS

How easy was it to get in touch with us?
0 - Very Difficult
1 - Rather Difficult
2 - Neither Difficult or Easy
3- Rather Easy
4 - Very Easy
Which of the following best describes you?
Parent/carer
Young person (16-25)
Professional
Other
What support did you receive from SENDIASS? (select all that apply)
How helpful was the information, advice and support we gave you?
0 - Very Unhelpful
1 - Rather Unhelpful
2 - Neither Helpful or Unhelpful
3 - Rather Helpful
4 - Very Helpful
How neutral, fair and unbiased do you think we were?
0 - Not at all
1- Somewhat
2- Not Sure
3 - Rather
4- Very
What difference do you think our information, advice or support made for you?
0 - None At All
1 - a Little
2 - Some
3 - Quite a Lot
4 - A Lot
Overall how satisfied are you with the service we gave?
0 - Not at all Satisfied
1 - Not Very Satisfied
2 - Neither Satisfied nor Dissatisfied
3 - Somewhat Satisfied
4 - Very Satisfied
How likely is it you would recommend the service to others?
0 - Not at all Likely
1 - Not Very Likely
2 - Neither Likely nor Unlikely
3 - Somewhat Likely
4 - Very Likely

Your Thoughts

Would you recommend SENDIASS to others?
Yes
No
Not sure

Privacy Notice

We collect feedback to improve our service and inform our quarterly reports. Your responses are anonymous unless you choose to provide contact details. Any personal data you provide will be stored securely and used only for the purposes outlined. We do not share identifiable data with third parties. You can request to view, amend, or delete your information at any time.

About You (Optional)

These questions help us understand if we are reaching all families effectively.

Which of the following best describes your ethnic background?
White British
White Irish
White Gypsy or Irish Traveller
Other White background
Mixed or Multiple Ethnic background
Asian or Asian British
Black, Black British, African or Caribbean
Arab
Prefer not to say
Other
Which age group are you in?
Under 16
16-25
26-34
35-44
45-54
55-64
65-74
75+
How would you describe yourself?
Male
Female
Non-binary
Prefer not to say
Other

Keeping in Touch (optional)

Thank you for your time! Your feedback helps us continue to improve our service.

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